galaxy123 Casino & Sportsbook Data Care
This page describes what we collect when you use galaxy123 and how we keep that data protected. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or access our live-dealer tables, slots, or sportsbook, we collect personal information necessary for account verification, payment processing, fraud prevention, and legal compliance.
We at galaxy123 take data security seriously. We encrypt all transactions, limit access to your personal information to authorised staff only, and delete data when it is no longer needed for operational or legal purposes. This policy explains our practices in plain language so you can understand what happens to your information on our platform.
If you have questions about how we handle your data, or if you wish to request access to, correction of, or deletion of your personal information, contact our Data Protection team via the methods outlined in the Contact section below.
What Data We Collect on galaxy123
We at galaxy123 collect information in several ways. When you register, we ask for your legal name, email address, phone number, date of birth, national ID number (or passport number), and residential address. This information is used for account verification and know-your-customer (KYC) compliance, which is mandatory before you can deposit or access live-dealer tables, slots, sportsbook markets, or esports coverage.
When you deposit funds, we collect details about your payment method—your DANA user ID, e-wallet phone number, mobile banking identifier, local payment account number, online payment details, or other banking information you provide. We do not store full credit card numbers or banking credentials longer than necessary to process your transaction. Payment processors and your financial institution also retain records of your deposits according to their own data retention policies.
We at galaxy123 also collect information about how you use our platform. This includes your gameplay activity (which games you play, your bet amounts, game outcomes), sportsbook market selections, live-dealer table participation, login times, device type, IP address, and browser information. We use this data to detect fraud, prevent account abuse, improve our services, and comply with anti-money-laundering (AML) and gaming regulations.
We at galaxy123 Use Secure Encryption for All Your Data
Your personal information and payment details are encrypted using industry-standard protocols (TLS 1.2 or higher) during transmission. Stored data is also encrypted at rest on our secure servers.
How We Use Your Data on galaxy123
We at galaxy123 use your personal data for the following purposes:
- Account Management: We use your name, email, phone, and address to create and manage your account, send you account notifications, and verify your identity during login or withdrawal requests.
- Payment Processing: We use your payment method information (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking details) to process deposits and withdrawals. Your financial institution and payment processors also handle this data according to their own policies.
- Fraud Prevention: We analyse your account activity, IP address, device fingerprint, and transaction patterns to detect fraud, money laundering, account takeover attempts, and other abuse.
- Legal Compliance: We use your data to comply with anti-money-laundering (AML) regulations, gaming licensing requirements, and other applicable laws. We may share your information with regulatory authorities or law enforcement if required by legal process.
- Service Improvement: We analyse aggregate usage data (without identifying you personally) to improve our live-dealer tables, slots, sportsbook, and esports offerings.
- Customer Support: We use your account information to respond to your support inquiries, dispute requests, and complaints.
Third-Party Data Processors and Sharing
We at galaxy123 work with third-party service providers who process your data on our behalf. These include payment processors (who handle local payment, online payment, e-wallet, and other transfers), identity verification providers (who confirm your ID and age), hosting providers (who store our servers), and customer support platforms. We require all third parties to maintain strict confidentiality and use your data only for the purposes we specify.
We at galaxy123 do not sell your personal data to marketing companies, advertisers, or data brokers. However, we may share your information with regulatory authorities, gaming commissions, law enforcement, or courts if required by law. We may also share aggregate, anonymised data (data that cannot be linked back to you personally) with research organisations or other gaming operators for industry analysis.
Our servers are located outside your jurisdiction in some cases. By using galaxy123, you acknowledge that your data may be transferred to, stored in, and processed in countries other than where you reside. We maintain the same level of data protection regardless of server location.
- Payment Processors
- We at galaxy123 share your payment method information only with payment processors necessary to complete mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfers.
- Identity Verification
- We at galaxy123 may share your national ID number and date of birth with identity verification services to confirm your age and prevent account fraud.
- Regulatory Authorities
- We at galaxy123 share account and transaction data with gaming regulators, anti-money-laundering authorities, and law enforcement when legally required.
- Hosting Providers
- We at galaxy123 use secure cloud hosting providers who store your data on encrypted servers under strict confidentiality agreements.
Your Rights Regarding Your Data on galaxy123
We at galaxy123 respect your data rights under applicable privacy laws. You have the right to request access to your personal information, to request correction of inaccurate or incomplete data, and to request deletion of your data (subject to legal and regulatory retention requirements). You also have the right to data portability—we can provide your data in a machine-readable format for transfer to another service if you wish.
To exercise any of these rights, submit a formal request to our Data Protection team via our privacy contact form or by emailing the address provided in the Contact section below. We will respond to your request within 30 calendar days (or longer for complex requests). If you dispute our decision or believe we have mishandled your data, you may lodge a complaint with your local data protection authority.
Cookies and Tracking Technologies on galaxy123
We at galaxy123 use cookies and similar tracking technologies (pixels, web beacons, analytics scripts) to remember your preferences, secure your login session, prevent fraud, and understand how users interact with our platform. Essential cookies are necessary for galaxy123 to function—these cannot be disabled. Analytics cookies help us measure traffic and user behaviour; you can opt out of these by adjusting your browser settings, though this may limit functionality.
We at galaxy123 do not use tracking technologies to follow you across unrelated websites. We do not sell cookie data to third parties. You can control cookies through your browser settings; consult your browser's help menu for instructions on cookie management.
Data Retention and Deletion on galaxy123
We at galaxy123 retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and regulatory requirements. After your account closure, we retain essential data (transaction records, KYC information, disputes) for at least five years to comply with anti-money-laundering and gaming regulations. We delete non-essential data (browsing history, device fingerprints) within twelve months after account closure, unless legal or regulatory requirements mandate longer retention.
If you request deletion of your account and data, we will close your account immediately, delete non-essential data, and retain only the minimum information required by law. You may request a copy of your data before deletion.
Contact and Data Protection on galaxy123
If you have questions about this privacy policy, wish to request access to your personal data, or believe we have mishandled your information, contact our Data Protection team. You can reach us via email or our online contact form (details below). We at galaxy123 aim to respond to data requests within 30 days.
We at galaxy123 are committed to protecting your privacy. Our live-dealer tables in Jakarta, Surabaya, Bandung, Medan, and Semarang; our slots and sportsbook coverage across all supported regions during Liga 1, Piala Indonesia, Piala AFF, and other events; and our esports markets all operate under the same data protection standards. Whether you deposit via DANA, e-wallet, or direct bank transfer, your information is handled with the same care and security.
This privacy policy is subject to change. We will notify you of significant changes by updating this page and noting the revision date. Your continued use of galaxy123 after policy changes constitutes acceptance of the revised policy.
Legal and Jurisdiction Information
We at galaxy123 offer our services only in jurisdictions where online gaming is lawful and where we hold a valid operating license or regulatory approval. We do not provide services in regions where applicable local, regional, or national law prohibits online gambling, live-dealer casino games, slot machines, or sports wagering. Access to our platform—including our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile)—is restricted to users whose legal residence and domicile fall within territories where our license is recognised and valid. We at galaxy123 do not advertise or knowingly solicit users in jurisdictions where gaming is prohibited. If you attempt to access our platform from a restricted region, your account may be suspended and payment processing may be declined. The legal status of online gaming varies significantly across countries, states, and municipalities worldwide, and regulations change periodically. We at galaxy123 monitor regulatory developments in our operational regions quarterly but cannot provide real-time legal advice on specific jurisdictions. If you are uncertain whether gaming is legal in your area, consult a local legal professional or government gaming authority before registering with us. Our compliance team reassesses regional regulations periodically; if a jurisdiction where we operate introduces legal restrictions on gaming or our specific service offerings, we will adjust our service delivery and notify affected users of any changes. Service availability on galaxy123 remains contingent on ongoing compliance with all applicable laws and regulations in each region where we operate.
Your eligibility to create an account on galaxy123 and access our services is determined by your age and legal capacity under the laws of your jurisdiction. Many jurisdictions set a minimum age threshold of 18 or 21 years for participation in gaming activities; others may impose different age requirements or prohibit gaming entirely. We at galaxy123 do not knowingly permit account creation, deposits, or service access by individuals below the legal gaming age in their jurisdiction. During account registration and mandatory identity verification (KYC), you must provide accurate personal information including your legal name and date of birth. We at galaxy123 use this information to verify your age against available public records and identification databases. Age verification is a mandatory, non-waivable component of our account setup process; incomplete, inaccurate, or false age information may delay approval or result in account rejection. If you are below the legal gaming age in your jurisdiction, you are not eligible to open an account on galaxy123 or access our services, even with parental, guardian, or legal representative consent. False or misleading age declaration is grounds for immediate account closure, forfeiture of any balance held in your account, and potential referral to law enforcement authorities. We at galaxy123 also assess ongoing eligibility based on your legal capacity to enter binding contracts, residence in a supported jurisdiction, and absence of court orders, regulatory bans, or legal prohibitions targeting you as an individual. Your account eligibility may be reassessed at any time; if new information comes to light suggesting you do not meet eligibility criteria, we reserve the right to suspend or permanently close your account and hold any remaining balance pending legal review or return to you subject to regulatory requirements.
You alone are solely responsible for determining whether access to and use of galaxy123, including all its features, content, and services, complies with the laws of your jurisdiction before you register, create an account, deposit funds, or use any part of our platform. We at galaxy123 provide our services on an as-available basis in jurisdictions where gaming is legal, but we cannot guarantee legal status everywhere our platform is technically accessible through internet connectivity or indirect means. Your internet service provider, payment processor, bank, telecom carrier, or government authority may block or restrict access to or transactions with gaming platforms regardless of their legal status in your area. If your financial institution declines a deposit via DANA, OVO, BCA, or another payment method to galaxy123, or if your ISP blocks access to our website, do not attempt to circumvent these restrictions through VPNs, proxies, anonymising tools, or similar circumvention mechanisms. Attempting to bypass these controls violates our terms and may expose you to criminal or civil liability under your jurisdiction's laws. Regulations governing online gaming, esports access, casino games, and digital wagering change frequently and vary by country, state, province, county, and municipality. A jurisdiction permitting gaming today may prohibit or heavily restrict it next month or year; conversely, a previously prohibited activity may become legal. It is your sole and ongoing responsibility to stay informed about current gaming and esports laws in your location and to immediately cease using galaxy123 if gaming or esports access becomes illegal or prohibited in your area. We at galaxy123 will not refund deposits, winnings, account balances, or any funds if you are later discovered to have accessed or used our platform in violation of applicable local, regional, or national law. You also assume all legal, civil, and criminal liability and risk associated with your use of galaxy123, including any fines, penalties, or legal consequences imposed by your jurisdiction's authorities.
This privacy policy describes what data we at galaxy123 collect when you register, use our live-dealer tables, access our slots and sportsbook, and participate in esports markets. We collect your legal name, email, phone number, date of birth, national ID number (or passport), residential address, and payment account details (DANA user ID, OVO phone number, QRIS identifier, BCA account number, etc.) for identity verification (KYC), fraud prevention, payment processing, regulatory compliance, and account administration. We also collect behavioural data including your gameplay activity, login times, device information, IP address, and transaction history. We at galaxy123 retain this data according to applicable privacy laws, regulatory retention requirements, and our documented data retention schedule. We do not sell your personal information to third parties for marketing purposes. However, we may disclose your data to payment processors, identity verification providers, regulatory authorities, law enforcement agencies, and judicial bodies if required by valid court order, legal process, or compliance obligation. We at galaxy123 implement industry-standard encryption (TLS 1.2 or higher) and secure data storage to protect your information from unauthorised access, but we cannot guarantee absolute security against all threats. Your data may be transferred to and stored on servers located outside your jurisdiction. By using galaxy123, you acknowledge and consent to this international data transfer and processing. For full details on how we collect, use, share, secure, and delete your personal data, see our standard security practices policy. You have the right to request access to your data, request correction of inaccurate information, and request deletion subject to legal and regulatory holds. Data requests can be submitted via our privacy contact form, and we will respond within 30 days.
If you have legal, regulatory, data privacy, or compliance questions about your galaxy123 account, our processing of your personal information, our handling of gaming data, our obligations under law, or your rights as a user, you may submit a formal inquiry to our Legal and Compliance department. Contact details, submission procedures, and a formal legal inquiry form are provided in our legal notice page (accessible at /legal/). We at galaxy123 also maintain a dedicated Data Protection team for privacy-specific requests. You can reach our Data Protection team via our privacy contact form or by emailing us at the address provided in our legal notice. We aim to respond to standard legal and compliance inquiries within 10 business days; complex matters involving regulatory coordination, inter-agency requests, appeals of account decisions, or third-party involvement may require 15–30 calendar days for full investigation and response. We will respond in English; if you request translation into Indonesian or another language, we will provide that translation at no cost to you. For urgent, time-sensitive matters—such as suspected account compromise, fraudulent transactions, data breach notification, or emergency compliance requests—mark your inquiry "URGENT" in the subject line, and our Compliance Manager will prioritise review and response within 2 business days. If you are responding to a court order, legal notice, regulatory demand, or law enforcement request directed at galaxy123 concerning your account, your data, or your activity, forward the document immediately to our Legal department at the contact provided in /legal/ so we can properly assess our legal obligations and advise you of any account action we may need to take in response. We at galaxy123 do not provide personal legal advice, and we strongly recommend consulting a lawyer licensed in your jurisdiction if you have questions about your legal rights, obligations, potential liability, or the lawfulness of your use of galaxy123. For account-related disputes, payment processing problems, data access requests, or other service-related matters that do not involve legal interpretation or dispute resolution, please use our standard customer support channels (FAQ section, support email, live chat, or online contact form) for faster resolution. Our support team operates during extended business hours and responds to routine inquiries within 24 hours where operationally feasible.